MTN FRUSTRATING VERY POOR SERVICE DELIVERY - NEW CLIENT!!!!!

I signed up with MTN for the special of uncapped wifi usage for R249 per month on the 21/04/2023. A representative called me and I signed up and had to pay R331.99 immediately which would enable me to receive my router and SIM card. Unknown to me I was speaking to Mondo Brokerage. So things were okay after receiving confirmation on e-mail that they had received the amount and the parcel would be delivered. I received the Router and SIM. I called MTN a few days later to verify if they did receive my payment of R331.99. No one at customer service could confirm. After several calls per day (10 calls and e-mails no one could assist) Then eventually spoke to Patrick at Mondo after 2nd May who was going to call me back and never did. After many e-mails to MTN customer care asking the above. No reply. Then I receive a Statement with the owing amount of R547.99 to be debited on the 4th May 2023. No reflection of my R331.99 on the statement. I tried to 083 135 and several other numbers to query the statement on the 3rd May and no assistance. They wanted the proof of payment and the confirmation that Mondo received the payment. All was sent to various people at MTN. And let me mention that one MTN consultant was very rude to me and asked just for the POD and not anything else. So I spoke to on e-mail to Mpho, Chantelle, Terry, Stephanie and then Xoliswa. And in between Mondo as well. To date no one can tell me where is my R331.99. Then the R549.79 was debited. And thereafter another R331.99 was debited as well after I had paid the R331.99 on the 21st April. I reversed both amounts as I felt that I have given them time to rectify the error or explain where is my R331.99. To date no one still knows where is the amount. And then they disconnect my WiFi because I never paid the outstanding amount. The HUGE PROBLEM HERE IS the stress of trying to call the billing department is a nightmare. Today the 17/05/2023 I spoke to Mondo and he told me to call MTN. Then I spoke to a lady who transferred me to credit Dep - Coraline who then wanted to transfer me to billing dept but then the phone was cut off. So I tried 6 times to call them back and I am unable to get through to resolve this matter. *** and 083 135) These are the numbers I called today only. The following numbers are the numbers I called over the passed few weeks. *** *** ***, *** *** *** and the list continues. Nevermind the e-mails. SO within a space of not even a month I have had the worse experience with trying to resolve a simple accounting matter. WHERE IS MY R331.99 that I paid on the 21/04/2023. And today I was told that I still owe R570.00. So I had a problem that has not been resolved and then they discontinue my service and increase my owing amount. And I was told my Patrick that I should have not paid any money until I received the Router and SIM. But Mondo would not release the SIM and Router until I paid the amount which was successfully received by them. So the frustration and aggravation and stress dealing with MTN is beyond words. If I could sue MTN for anxiety I would. Please ensure that you do not deal with Mondo which is a brokerage for MTN or at this stage of the early day MTN as no one ever gets back to you on your cell number. They only send you SMS to day stupid notifications. But no feedback on the pending query. So my R331.99 is floating somewhere and not allocated to activating my account. So sad so sad. And I have been disconnected. So I paid R331.99 Pro -rata on the 21/04/2023. On the 4/05/2023 debit of R547.79 taken off and then again R331.99 again for connection. No one can resolve this at all. Yes I reversed R547.79 and the 2nd amount of R331.99. In accounting terms the R331.99 should have been allocated to the activation of the SIM etc from the R547.79 and I should have paid the balance. But no... we just take the R547.79 which included the pro-rata amount and then the Upfront MTN fee. WHERE IS MY PRO-RATA amount that I paid on the 21st. NO ONE can find the money.

SO IS THIS *****??? Where is my pro-rata money that I paid???

Disappointing to say the least. And I did tell them I was going to reverse the charges and publish my experience and no one actually cared. Nearly a month of a non resolved easy problem. But quick to disconnect me...

VERY FRUSTRATING and DISAPPOINTING on service delivery.