TT
Thelma T

1 reviews | Active since Feb 2018

26 Nov 2018, 13:35

MTN FRUSTRATING *****!!!

REALLY GETTING TIRED OF YOU MTN. SETTLED MY ARREARS, WHICH YOU HAD NOT COMMUNICATED TO ME IN THE FIRST PLACE UNTIL I FOUND OUT THROUGH MBD. AFTER A LOT OF BACK AND FORTH, YOU TELL ME MY ACCOUNT IS CLEARED AND NO LONGER IN ARREARS. THIS MONTH, MBD HAS AGAIN DEBITED MY ACCOUNT!!! TELL ME, HOW IS THIS POSSIBLE IF MY ACCOUNT WAS TAKEN FROM THEM, CLEARED AND NO LONGER IN ARREARS??? WHY THE NEED TO LIE TO CLIENTS ESPECIALLY ABOUT THEIR HARD EARNED MONEY? MY CREDIT RECORD IS IN SHAMBLES BECAUSE OF YOUR INCOMPETENCE AND FAILURE TO COMMUNICATE PROPERLY. PLEASE FIX THIS ELSE I AM WILLING TO INVEST MY TIME AND RESOURCES IN TAKING THIS FURTHER AND THE LEGAL ROUTE. SOMEONE MUST TAKE RESPONSIBILITY.

0
Replies (3)
MTN South Africa
MTN South Africa's reply27 Nov 2018, 11:57
Official
Good day 
Thank you for bringing this matter to our attention.  We apologize for the delayed response and for any inconvenience incurred. 
We will investigate and provide you with feedback. 
 Warm Regards 
Sizwe Schoeman Complaints Management team 

Best regards,

TT
Thelma T's update29 Nov 2018, 13:05
Reviewer Update
SIZWE SCHOEMAN I AM STILL WAITING FOR YOUR FEEDBACK. HOW LONG DOES IT TAKE TO INVESTIGATE? ITS BEEN 2 DAYS ALREADY.
TT
Thelma T's update29 Nov 2018, 13:07
Reviewer Update
I NEED A PHONE NUMBER AND EMAIL OF A PERSON WE CAN DEAL WITH DIRECTLY PLEASE. IT SEEMS THE MATTER IS BEING THROWN FROM ONE PERSON TO ANOTHER.