YH
Yusuf H
1 reviews | Active since Mar 2017
25 Oct 2018, 20:18
Mtn fruad
Mtn opened a ********** acc on my name and debited my account handed in all necessary documents to the store as requested was told 30 to investigate and resolve that was march2018.to date they have found it to be a ********** acc only in May 2018. Was then told 2 days a credit will be passed till today now October know one including the personal assistant of the crop MTN can't help of can forward info on why this happened and why credit has not been passed me .how can one debit our account with out necessary documents this is blatant ***** by mtn,and I then not credit the client stay away from them
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Replies (3)
MTN South Africa's replyOfficial
25 Oct 2018, 22:38Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply25 Oct 2018, 22:38
Official
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
YH
Yusuf H's updateReviewer Update
26 Oct 2018, 06:28Thank you for the a quick reply the has found to be ********** I have ref number for the call I made that your consultants have said this .after this ref no taught it was amatter of days now it gone a further 5 months still no payment even have ref no from a manager saying he sent the enquiry to your credit department cuase he can see on system the case is found to be fruadulant .was told in about 2 days every thing resolved ,it's bee over 5 months now I as in contact with the park of CEO ,guess what she Gona contact ********** Dept to investigate ,so what this means start whole process again your company seems to be professional at **********ly opening account debiting acc of customers and we as customer have to run after you for our money if the foot was on the other shoe would you still give me a line for cellphone if I don't pay after 8 months and tell you my accounts are processing payment for you I understand your frustrations be patient you will reslove your concerns for payment,think not maybe after this pathetic reponse yet again I should get paper involved and lawyers don't your do that for non payment off account? Stop been *******
YH
Yusuf H's update26 Oct 2018, 06:28
Reviewer Update
Thank you for the a quick reply the has found to be ********** I have ref number for the call I made that your consultants have said this .after this ref no taught it was amatter of days now it gone a further 5 months still no payment even have ref no from a manager saying he sent the enquiry to your credit department cuase he can see on system the case is found to be fruadulant .was told in about 2 days every thing resolved ,it's bee over 5 months now I as in contact with the park of CEO ,guess what she Gona contact ********** Dept to investigate ,so what this means start whole process again your company seems to be professional at **********ly opening account debiting acc of customers and we as customer have to run after you for our money if the foot was on the other shoe would you still give me a line for cellphone if I don't pay after 8 months and tell you my accounts are processing payment for you I understand your frustrations be patient you will reslove your concerns for payment,think not maybe after this pathetic reponse yet again I should get paper involved and lawyers don't your do that for non payment off account? Stop been *******
YH
Yusuf H's updateReviewer Update
26 Oct 2018, 06:39There is no need to anticipate a resolution the resolution is to pay me out with interest immediately,shortess period on time should be 5 months ago,and there is variuos alternative like you suggest it is simple as pay me period ,you seem to be exactly the same as all the manager s and consultants I have spoken to no help no commitment ,mtn need to upgrade it's training off staff and have people who can stop going in circles unless that is how yourll are trained on purpose to frustrate customer s and hope the forget about there money your stole a professional money laundering company
YH
Yusuf H's update26 Oct 2018, 06:39
Reviewer Update
There is no need to anticipate a resolution the resolution is to pay me out with interest immediately,shortess period on time should be 5 months ago,and there is variuos alternative like you suggest it is simple as pay me period ,you seem to be exactly the same as all the manager s and consultants I have spoken to no help no commitment ,mtn need to upgrade it's training off staff and have people who can stop going in circles unless that is how yourll are trained on purpose to frustrate customer s and hope the forget about there money your stole a professional money laundering company