MTN FROM SERVICE PROVIDER TO *****. EMPTY PROMISES.

I have received a call in February 2020 from telecom sales with promises of a great laptop and a good package at MTN.

I took the contract. When I received the goods it was nothing close to what I was promised on the phone.

The laptop is a very old and insufficient small laptop and the package I was placed on is the worst package MTN have.

When I tried to get help from Rewards Co (telesales team) I had to spend thousands on airtime holding on the phone.

After all they referred me to MTN

The same happened I went from pillar to post trying to get help and after they collected all the goods, this was even after I had to travel to two different mtn stores with the goods trying to hand it in. The last one in polokwane did not even allow me into the store and I was wearing my mask by the way.

The manager then told me she can not call anybody because she does not have airtime. Mind you this is a manager at MTN store in Polokwane.

I finally communicated with their head office and kept hearing how sorry they are and that MTN would not only compensate me for my losses but will also send a gift to apologize and to make up for the matter.

Beginning of December they were still deducting this amounts and I was jumping from one person to the other at MTN head office but to not avail.

They then informed me that they will not transfer the money owed to me into my bank account but they will credit my MTN account. End of December I saw the deductions have stopped and is normal and since my contract was due for upgrade I went to MTN to upgrade with the view of using the ****** money that MTN stole and placed back into my account to pay for a better phone.

To my surprise the money is missing and nobody knows about the money and there is no record of it.

MTN I would never recommend anybody take a contract or sign a deduction order because they will ***** your money and but the way reversing it, they will list you as a bad payer and you will loose financial credibility, they also did that then took double the amount.

They ***** to keep doors open because the staff from ground level to management is mostly *********** and only there for money, your money!!!! They would focus on getting their hands on it and ***** as much as they can. You would spend thousands on airtime going from pillar to post and you will never get help.

They will send you messages that the quarries was solved one minute after you lodged a complaint and never phone you back. Don't belief their empty promises and their nice apologies it's as empty as your bank account after they stole your money.