MTN from best to WORSE

Look I know MTN don't really focus on customer care or focus, there call in options on the phone is extremely tiring and time consuming. I always pay my MTN account, the last two months I've had issues with my salary so I have paid my account via Credit Card and through their app to give them immediate notice however these people, if we can call them that, reported to Experian that my account was not paid and marked it as missed payment even though this is false information given to Experian , it caused my credit report to drop 10 points effective my other applications I've had in the pipe line. After consulting with, all I got was "apologies for inconvenience" as if this will repair damage done. These people don't care and its extremely said, I use to praise MTN and always did business with them but no more, I will never make use of them again. We could compare them to the government in this country, they don't care about you or your needs, you just a number on a page...loyalty means nothing.