Mtn from bad to worst.

Dear MTN.

For past 10 years I have been a loyal customer contact customer of your network.

Even with your higher charges and network failures I endured and supported you.

However it seems to me that my 10 years has come to an END. I resently tried to upgrade my old contract into a new one. A process which I went through many times before. Yet this time you have changed.

I called MTN Direct on the 22nd. I went through the entire upgrade process and was told to send my ID copy to cci-sa. I did and was told the vetting process will take a day..

Two days later I called again as I did not receive any feedback, only to be told that the system rejected my request. I had to reapply. Again I had to send my ID copy. Today I called again, only to be told that I have to apply again. Why must I now deal with a contractor??

I was also told that MTN do not upgrade anymore, and a new contract must be obtained. However no time line can be given.

Please cancel all my contacts with MTN with immediate effect. I will apply for a contract at CELL c and port my mtn number to cell c.

My number is ***. I will not jump through hoops to get a contract. I am not in the ass kissing business and if you don't want to give me a contract or upgrade my contract then I will take my business who will give me a contract.

Get your act together. I am a paying customer who you are now chasing away.

Regards Danie Terreblanche