MTN from Bad to Worse

i had to write a review on hello peter to get any response out of MTN and eventually got my contract upgraded,

as the heading says and it goes from Bad to Worse,

now due to the delays in information and incorrect pricing i missed the start of my contract month. Now i get Pro Rata voice minutes.

But the Joke is that MTN or Natasha Makhathini cannot tell me how many minutes or where i need to check.

1. the reason i missed the start of my contract month is due to MTN agent getting pricing information wrong and not concluding my contract in time. 2. Pro rata for 29/30 contract days should surely be more than 500/3500 yet i cannot find this information

so help would be appreciated