1 reviews | Active since Oct 2009
MTN - from bad to worse
<p>Your Nicolway branch is an absolute disgrace.<br />I sent my phone in at this branch 2 weeks ago - and I went to the branch today to get an update on this query, and my phone has not even left the branch as yet. Your staff are rude and unhelpful, and I find this service unacceptable. This phone is less than a year old, as it was replaced when my original phone was lost while being in for repairs. So no warranty etc was received on this "new phone" and not even 6 months later the phone is damaged. I am due for an upgrade in Jan - and I would appreciate that you could look this as a matter of urgency.</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
***