EP
Elaine P
1 reviews | Active since Nov 2015
30 Nov 2015, 11:48
MTN from 450 to 1141
Requested many times a detailed bill but only get a statement and usgae exactly the same over the last 4 months and my bill increased from only 450 rand per month to suddenly R675 and last mont to R1141 and I must buy extra airtime and extra data every time. I mean I am on a contract I am dont know why do I need to buy airtime, this is the first time in my life.
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MTN South Africa's replyOfficial
03 Dec 2015, 14:42Hello Feduptotally ,
We are sorry for any inconvenience caused and for the breakdown in service experienced.
We have now perused your account and we see that you are on a MTN Choice 50 package. You receive 50 anytime minutes, 100MB's of data and a 50 SMS bundle. We see that there is a usage limit of R800.00 set on the account. This allows you to make use of the service additionally to the value to the R800.00 (calls, data & SMS).
We have now set the usage limit to R0.00 and you will be able to increase the usage limit by simply dialling *141*0#, select option 5 (My Account), then select option 1 (Manage Usage) and thereafter option 1 again (Manage Usage Limit). The usage limit will allow you to keep your bill to a minimum and avoid a bill shock.
We've also now sent you both itemised billing reports for the month of October & November 2015 for your perusal.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are sorry for any inconvenience caused and for the breakdown in service experienced.
We have now perused your account and we see that you are on a MTN Choice 50 package. You receive 50 anytime minutes, 100MB's of data and a 50 SMS bundle. We see that there is a usage limit of R800.00 set on the account. This allows you to make use of the service additionally to the value to the R800.00 (calls, data & SMS).
We have now set the usage limit to R0.00 and you will be able to increase the usage limit by simply dialling *141*0#, select option 5 (My Account), then select option 1 (Manage Usage) and thereafter option 1 again (Manage Usage Limit). The usage limit will allow you to keep your bill to a minimum and avoid a bill shock.
We've also now sent you both itemised billing reports for the month of October & November 2015 for your perusal.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply03 Dec 2015, 14:42
Official
Hello Feduptotally ,
We are sorry for any inconvenience caused and for the breakdown in service experienced.
We have now perused your account and we see that you are on a MTN Choice 50 package. You receive 50 anytime minutes, 100MB's of data and a 50 SMS bundle. We see that there is a usage limit of R800.00 set on the account. This allows you to make use of the service additionally to the value to the R800.00 (calls, data & SMS).
We have now set the usage limit to R0.00 and you will be able to increase the usage limit by simply dialling *141*0#, select option 5 (My Account), then select option 1 (Manage Usage) and thereafter option 1 again (Manage Usage Limit). The usage limit will allow you to keep your bill to a minimum and avoid a bill shock.
We've also now sent you both itemised billing reports for the month of October & November 2015 for your perusal.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are sorry for any inconvenience caused and for the breakdown in service experienced.
We have now perused your account and we see that you are on a MTN Choice 50 package. You receive 50 anytime minutes, 100MB's of data and a 50 SMS bundle. We see that there is a usage limit of R800.00 set on the account. This allows you to make use of the service additionally to the value to the R800.00 (calls, data & SMS).
We have now set the usage limit to R0.00 and you will be able to increase the usage limit by simply dialling *141*0#, select option 5 (My Account), then select option 1 (Manage Usage) and thereafter option 1 again (Manage Usage Limit). The usage limit will allow you to keep your bill to a minimum and avoid a bill shock.
We've also now sent you both itemised billing reports for the month of October & November 2015 for your perusal.
Regards
Tim
MTN Complaints Management Team: REQ:***