1 reviews | Active since Apr 2013
Mtn 'FriYay' 13th promo. Where is my data and minutes??
<p>I upgraded to on 'FriYay' the 13th in order to get the promo that was advertised. The 50gig a month and 10000 mtn to mtn minutes. I upgraded to mtn choice + S plan which was part of the special. I was told if would reflect at the new payment cycle which is today and there is still nothing. Why am Not receiving what was advertised??? I don't want to have to fight for a promotion you advertised on your website, via SMS and on radio. See proof that I upgraded on Friday the 13th.</p>
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
We have noted that the matter has been resolved, the mobile number 082****420 was provisioned with prorata amounts for 50GB Promotion Data + 10000 Promotion On-Net Minutes on 2017-01-25 and the full amounts will be provisioned on the next provision date 2017-02-21. Kindly check the detailed balance by dialling *141*1#ok.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
We have noted that the matter has been resolved, the mobile number 082****420 was provisioned with prorata amounts for 50GB Promotion Data + 10000 Promotion On-Net Minutes on 2017-01-25 and the full amounts will be provisioned on the next provision date 2017-02-21. Kindly check the detailed balance by dialling *141*1#ok.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***