DW
David W
1 reviews | Active since Dec 2017
10 Oct 2018, 21:18
MTN free Facebook
Absolutely horrified at the strategy MTN is employing to get people to opt into their free Facebook program.
When my Fiancée and I try to browse to any links from within Facebook we get a lovely redirect to this url
https://m.facebook.com/zero/policy/optin?_rdc=1&_rdr
This link then tells me I have no data and that I must opt in to use Facebook for free. What kind of utter ******* is this MTN? Absolutely appalling!! Why are you trying to deceive us like this?
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MTN South Africa's replyOfficial
11 Oct 2018, 09:50Good day David
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. As per our telephonic conversation I will escalate this to the relevant department in order to avoid any future unpleasant experiences.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,
MTN South Africa's reply11 Oct 2018, 09:50
Official
Good day David
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. As per our telephonic conversation I will escalate this to the relevant department in order to avoid any future unpleasant experiences.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,