MTN **********Y CONTRACT TAKEN USING MY IDENTITY

I am very frustrated, I got an unauthorized debit order of R349 from you that I had no knowledge of. I picked that the debit order was from MTN by the prefix on the reference number. I went to the MTN store here in Durban to check what was the debit order for, and to my surprise I was told that I have a cellphone contract with MTN that was taken on the 7th of November 2018. I did not apply for this cellphone contract (Two phone on the contract), and I would like you to investigate and remove the debt against my name. I have been checking Transunion and Clearsore on daily basis and you query does not appear against my record. I have been a victim of ***** multiple times before, so if ever a query is done against my name i get an alert. I could have got an alert from mtn and then called you to stop the transaction, but no query was done (How dd you check that I qualify for this contract?). The numbers for the contract are ********** and ********** . I have reversed and blocked the debit order. Please sort this out urgently, I can't be blacklisted because of loopholes in your verification system. I am already paying R3000 at Telkom, I cannot afford to pay for this. You can verify that I have been a victim of ***** multiple time by checking with the South African ***** Prevention Services. I DO NOT APPLY FOR THINGS ONLINE.