MTN **********ly Opening Accounts

Hi

Here is the complaint history: - I was contacted on 13 October to ask if I was interested in upgrading my existing contract. I agreed and asked that I only want the sim only contract of R199. I was then emailed requesting a copy of my ID which I sent. - On 15 October I received the sim card delivery which contained 2 sim cards. This was weird so I emailed Beryl which, till this day, still did not respond. I then proceeded to insert the one sim card to see if it was activated, it was not, and then I inserted the second one which was activated. I still have that one in my phone. - On 10 November I phoned 135 to find out why my monthly payment was R536.94 as my contract should only be R199. I was then informed that a second contract was opened in my name which I did not ask for. I was transferred from pillar to post, of which one of the departments was retentions to cancel the additional contract. I was then told that no one at MTN can help and that I need to speak to beryl. - Also on 10 November I logged an email enquiry for which I was given reference number *** - This email has since been transferred to many different people which have still not given me a clear answer despite me following up on numerous occasions. - On 13 November I received a statement of R980.42 which I then queried. - On the 25th of November I received the following explanation from Thabang: Kindly find attached invoice, pro-rata was charged on the 15/10 on both lines for the amount of R153.30 each, cellphone insurance also charged R193.86 for 12 Nov – 11 Dec and full monthly subscription R173.04 each for 12 Nov – 11 Dec, excluding VAT. Again, I did not apply for the second contract so I should not be charged at all for that. - On 30 November I followed up again as I knew my deduction will be done on 1 December and my query has not yet been resolved. - On 1 December MTN proceeded in deducting R980.42 which is way over the amount I am supposed to pay as once again. - On 2 December 2020 I received an SMS from MTN stating that the second contract will be cancelled. - On 19 December 2020 I went to MTN in Greenstone who informed me that the contract was not yet cancelled and should have only taken 24 - 48 hours to do. I went to the store as my statement was again for the 2 contracts. Thulani emailed the Retentions managers who are yet to respond on the email. - On 1 February 2021 MTN proceeded to deduct once more for the 2 contracts. I was not able to pre-empt this as they failed to send me my monthly statement in January 2021.

Up to this day MTN has charged me **********ly for the second contract I never requested. I told them to listen to their "recorded phone calls" which was never done.