MTN **********LY initiates a contract without authorization or signature of "contract owner", breaching a currently existing contract and no communications done!

MTN is possibly the most devious service provider of the lot. When I initiated a contract originally, they had confused my details with a new customer's (apparently) and put my banking details onto another customers contract. A month was passed and I contacted them as soon as I found the error. They were very apologetic, as it seems that's all I constantly hear from them and they agreed to reverse the payment, fix the details (If I went into the branch to do it, because they are apparently not able to assist on phone, even if they are at fault) and reimburse the bank charges which were incurred due to this. Result: I got the subscription of the other customers account reimbursed, no more and no less. Their apologies and their promises are empty.

This was my initiation into MTN and it has just been chaos since then.

After constant badgering to move me over to a new data contract, due to me being on an uncapped (2GB fair usage policy) and me declining being moved over, I find out today that without consent, without confirmation and without communications to me, I have been moved over to a new contract (which breaches my signed and in force contract) and been put onto a "contract" that I did not agree to. I am not aware of any contracts that can be taken out without the consent of the person that is responsible for the bill? Is this how MTN forces their customers into losing money and them making money? I would not have continued with my uncapped data contract, had I known that I was going to be on a shaped contract. As far as I know, this is a ********** initiation of contract and a breach of my previous contract. Is this how a mammoth company deals with customers? By making decisions on their behalf? This transaction is ******** and I WILL NOT accept it again.

Upon calling into MTN Call Center (Customer Service), who have no permissions to actually do anything apart from apologize and let you know that things are going to be escalated, but even when you mention it is severely URGENT, they tell you that you have to wait days for a possible resolution to this....whether it affects health, finance or any other negative issue on you, or not. They then, due to issues on their end, cannot transfer you to other departments, because their systems are apparently not functioning......again, a telephonics company that cannot even keep it's own telephonics in working order??? I then, after hearing that even after my primary communication contact number and my email verified as my preferred and ONLY communications method, heard that there was communications sent to a DATA only SIM and that I ONCE AGAIN have to go into a branch, as they cannot change my details via the phone. This has already been done uncountable times, but AGAIN they cannot assist.....always hearing "We are sorry for the inconvenience".

Upon stating that I would now rather leave MTN and go to ANYONE else, please cancel the contract, I am told that they can't transfer me to cancellations. All in all I am done with MTN.....from putting my banking details onto another customers contract, to being forced into going to branches, to them not being capable of sorting out issues at Customer Care, to having them establish binding contracts without the signature, nor the consent of a customer, to cutting off a contract due to once again not being informed of a price increase (because they had the wrong comms medium apparently) which was in arrears for a month after the increase.....I am fed up!

I want the world to see what can possibly happen and how pointless it is being with a company that you believe you can trust and then deceives you. **********ly creating a contract out of thin air...….BE CAREFUL when dealing with MTN!