GK
Graham K
1 reviews | Active since Sept 2011
02 Oct 2015, 07:57
MTN **********ly Debits by account!!!
Since May 2015 MTN Have been Debiting my account with an amount of R610.00. Here is the Kicker... I DONT HAVE AN MTN ACCOUNT! I have brought this to their attention on numerous occasions which has been very difficult as their call centres work on \the number that you are experiencing problems with". I have entered every I have and they inform me that this is not a Valid MTN Number (I kind of know this as I don't have a Valid MTN number). When I finally got through it was confirmed that my wife's number was ported and on their system it shows that it is in the process of being ported since may. Reference numbers confirming this includes ***3 and ***. Armed with this information"
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MTN South Africa's replyOfficial
04 Oct 2015, 09:43Hello GrahamKnight,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the porting management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the porting management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
MTN South Africa's reply04 Oct 2015, 09:43
Official
Hello GrahamKnight,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the porting management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the porting management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***