NZ
Nangamso Z

1 reviews | Active since Nov 2010

10 Sept 2018, 11:55

MTN **********ly debiting my account with my consent

On the 25th of August 2018 i had a debit order from MTN amounting to R1312.82. I went to the bank to reverse the debit order. Called MTN on 083 133 number. I had no luck, because the voice prompts assume that i have a MTN number i'm using, which I don't have and the also is no option to hold for a consultant. Went to tweeter, the person from tweeter requests that i DM them my ID number for them to investigate. I did that on the 27th August. I have been requesting an update from the tweeter representative since then. I'm told i need to send my ID number for investigation. So i would like to know how many times should i DM my ID number?

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Replies (1)
NZ
Nangamso Z's update12 Sept 2018, 15:43
Reviewer Update
Good day Alice The email you provided seems to be wrong: 'Your message to ********** couldn't be delivered.' so i tried (co.za) 'Delivery is delayed to these recipients or groups: ********** that has been delayed as well. Please confirm the email address.