JC
Jonathan C
1 reviews | Active since Jul 2015
03 Aug 2015, 17:34
MTN **********LY DEBITING MY ACCOUNT
MTN has been debiting my bank account for a contract that I didn't open.<br> I have been into the local branch to stop this from happening again.<br> I filled in all the paperwork, but my bank account keeps getting debited every month.<br> I can't get an answer from anyone at MTN, despite my efforts
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MTN South Africa's replyOfficial
19 Aug 2015, 15:16Hello jonncarr,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that this matter was addressed with our ***** department. They have since processed a journal on the ********** account and deactivated the contract.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that this matter was addressed with our ***** department. They have since processed a journal on the ********** account and deactivated the contract.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
MTN South Africa's reply19 Aug 2015, 15:16
Official
Hello jonncarr,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that this matter was addressed with our ***** department. They have since processed a journal on the ********** account and deactivated the contract.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that this matter was addressed with our ***** department. They have since processed a journal on the ********** account and deactivated the contract.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***