MTN **********ly continues an ended contract

Its been a week now that i have been waiting for MTN to fix an issue they have caused by giving me a bad name and now I cannot put a roof over the heads of my children and wife! do I have to go to the media to voice myself before anyone actually takes this matter seriously? do I have to get lawyers involved? do I need to get the consumer protection act involved before I've been heard? I've wasted way more than R200 rand of my airtime calling into a broken system where no one knows what department is responsible for fixing the issue at hand were as this was an issue MTN has caused and is not my error!!!! what the **** must I do to get my voice heard MTN!? why must it take forever for you to rectify an issue made on your end yet I need to rush and pay of **** that shouldn't be there on my name that you people caused! if I dont have this **** fixed today then we can defiantly go to war!