MTN **********ly charging me R633 for A22 which was given freely on blackfriday

I took a contract for Samsung galaxy S21 ultra on black Friday last year the 26th for R919 per month and they gave me A22 phone for free. The first bill was supposed to go out on the 27th of December but on the 1st of Dec’21 they debited my account R1552 (which is R919 for the S21 and R633 for the “free” A22. When I called MTN billing they said Makhanani Martin Ngobeni from MTN – Mall of the North – Shop L47 made a mistake and I should go back to store for him to fix it. When I went he was not in and his colleagues sent me back and told me I should call my bank and ask them to reverse the debit order which I did as there was nothing they can do for me on their side. But then I kept on getting messages that my account is in arrear. Martin the said he will fix this with MTN billing but nothing happened and my services were cut off and on the 31st of Dec’21 MTN debited my account R3112.98 (R1552 by 2) for a one month service. When I send emails to MTN complaints they never respond and when you call them they put you on hold forever no one answers. MTN staff members told me that the R1552 that was debited on the 1st of Dec'21 was probably pro-rata....how can it be higher than the actual instalment. I was told I am just one client and even if I cancel my services it won't make a difference to MTN.

MTN don't you care that everyone rating your services is a potential client for tomorrow.....It unwise top treat clients badly.....smart business people retain clients. Start investing in your employees so they can get basic customer service skills