1 reviews | Active since Nov 2014

13 Jun 2016, 09:25

mtn ********** upgrade

<p>In 2014 my contract with mtn expired and I was considering upgrading to my surprise I was told that my contract had been updgraded but I know I had not done it i alerted MTN and its stuff that this was a flaudulant upgrade of my contract as this was done in KZN and I was in the Eastern Cape (Port Elizabeth) by then. I have all the correspondence with MTN and I was told that it would be resolved, but suprisingly I have been getting calls for the past year from a debt collector called Norman Bisset that my account had been had been handed over by mtn, is this how you dealt with the ***** case MTN. I am really tired of these calls fromk Norman Bisset, could you kindly resolve it. My case ref number is # ********** 26. I have since moved to vodacom because of this but my vodacom contract is ending soon I would really like to come back to mtn, resolve this issue please.</p>

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Replies (2)
MTN South Africa
MTN South Africa's reply13 Jun 2016, 17:23
Official

Thank you for your post

We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.

The ********** upgrade was cancelled and a journal was passed for the ********** upgrade, your contract was not cancelled and it continued being invoiced which is why the account is now with legal. We have escalated the matter to the legal department for further assistance.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ: **********

's update08 Nov 2016, 09:09
Reviewer Update

Hi I have not received any update from legal, it has some months now. Nay feedback?