MTN - ********** DEBIT ORDER

I have a ********** debit order on my Absa cheque account that is debited by MTN. I phoned the call centre and they referred me to accounts who say I have a contract with MTN. I have prepared an affidavit stating unequivocally that I do not have a single account with MTN, prepaid or contract. This is a ********** and identity theft case of someone who used my details to open an account and it proves that MTN do no perform the due diligence that is required by law before opening an account for a customer. I spoke to a service agent on the phone and they said I must go and prepare an affidavit stating that I did not get a contract with MTN. I did that and sent it to them but no responses as to what they are doing with this case.

This is so unprofessional for such a big company.

Not happy.