Mtn ********** contracts
<p>Two *****elent contracts were made in my name on 29/1/2016 by MTN which I only realized on 2/4/16 after the second d/o went off at the bank! I immediately went to the MTN branch at the SSW Mall and confronted the agent that she had not cancelled my ipad contract as was instructed on 1/2/2016. I demanded she cancel every connection I have with MTN and she then dropped the bom! "You have 2 new 36 months contracts on your name number *** and ***! I HAVE NOT SIGNED ANY CONTRACTS, I HAVE NOT RECEIVED ANY PHONES, I HAVE NOT SIGNED ANY PERMISSION TO TAKE MONEY FROM MY BANK ACCOUNT! and R1193.92, R1027.00 (Nedbank reversed this amount as was instructed by me) and again R2065.40 (again reversed by Nedbank as instructed by me). I have made a Statement at the SAPD and this statement was sent to the *****e department on 2/4/2016 MTN REQ NO *** and eversince I have had no joy from MTN resolving the matter. I have tried phoning MTN and by hook or by *****e stumbled upon somebody that gave me info - a credit will be paid to me in the amount of R1580. HOW DID THEY CALCULATE THIS! ? I have not received a money! Question was he really the head of the department /manager what proof do I have? He has not phoned me back as promised.... Mr Sphelele. I am very frustrated with this situation because MTN will not even think twice as to blacklist me ............. </p>
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Our system shows that all the lines have been cancelled.
Kindly be advised that the matter has been escalated to the relevant management team for urgent attention and to contact you back with feedback.
Rest ***ured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Best regards,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Our system shows that all the lines have been cancelled.
Kindly be advised that the matter has been escalated to the relevant management team for urgent attention and to contact you back with feedback.
Rest ***ured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Best regards,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Our system shows that all the lines have been cancelled.
Kindly be advised that the matter has been escalated to the relevant management team for urgent attention and to contact you back with feedback.
Rest ***ured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Best regards,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Our system shows that all the lines have been cancelled.
Kindly be advised that the matter has been escalated to the relevant management team for urgent attention and to contact you back with feedback.
Rest ***ured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Best regards,