MTN ********** CONTRACT RENEWALS

In a space of less than 4 consecutive months, I’m getting a ********** contract renewal from MTN. Last year, just before the festive season I got a call from DSV to deliver 2 x devices and respective SIM cards. I then took the matter with MTN of which I was told the contract was activated via a third party, a company called “Afrizone”. The consultant or rather the supervisor at Afrizone was somewhat rude towards me. He asked me why did I receive the parcel if I new I didn’t have any contract with MTN. I then took the package to MTN Mall of Africa. The staff was friendly and helpful and the matter was resolved. Fast forward to the 7th of February 2022, I’m in the same dilemma yet again. This time around the 3rd party is a company called “Rewards co” or “Mondo” I’m not certain. I called MTN on 09/02/2022 and spoke to Nobuhle. She then transferred my call to the third party. At 14:31 I spoke to Smangele. She told me their MTN line is offline, I should try calling after an hour.

My biggest issue is that I have to spend my money and my time to resolve these problems. I spend my airtime, I spend my petrol and I have to make time for these things. It’s unacceptable and unfair that MTN gives our details to these companies and we have to suffer through their incompetence. I’m gonna open a ***** case and I want my compensation for all the money and time I’ve spent. And also I’m cutting all ties with MTN. I’m sick and tired.!