VS
Vivian S
1 reviews | Active since Aug 2019
22 Aug 2019, 12:44
MTN - ********** contract loaded on my account.
I have been with MTN for about 20 years now and all has been fine, no trouble. In December I noticed that an additional contract had been loaded on my account by someone other than myself. I have been trying to get this resolved since then. Apparently someone used my ID number to open this contract so they can't assist! I'm now stuck with a ********** contract that I'm paying for. Are there no checks in place to prevent this from happening? And I have no guarantee that it won't happen again. How do I get this rectified?
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Replies (2)
MTN South Africa's replyOfficial
23 Aug 2019, 11:28Good day Vivian
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
MTN South Africa's reply23 Aug 2019, 11:28
Official
Good day Vivian
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
VS
Vivian S's updateReviewer Update
02 Oct 2019, 10:09Still no response from the complaints team, what a huge surprise. Excellent service (NOT) from MTN!!
VS
Vivian S's update02 Oct 2019, 10:09
Reviewer Update
Still no response from the complaints team, what a huge surprise. Excellent service (NOT) from MTN!!