JS
Johan S

1 reviews | Active since Mar 2012

28 Aug 2018, 09:19

MTN -********** contract & contract Cancellations

Good day, Please note MTN have a contract under my name, of which I have no knowledge. I never received any statements, nor have they contacted me at any time to request for payment. This is ********** behaviour. I have since asked MTN to show me the contracts where I signed for this, but they have failed to provide any proof. I now found out that they have put my name on a black list for bad debt, without my knowledge. I have since, requested for cancellation and rectifying of the damage to my name, but the responses I received was either of no use or non-existing. I did present them with a affidavit stating all this, but they have not been of any assistance. I will definitely be taking this further as apart from the ********** contract, MTN have decided to report me for bad debt, without even getting in contact with me. William Mogoroshi was the person I ended up speaking to last, and he was of absolutely no use in resolving the issue.

I need the following cancelled as well.

********** 462 - was cancelled 3 years ago. ********** 693 - was cancelled 3 months ago.

0
Replies (3)
MTN South Africa
MTN South Africa's reply28 Aug 2018, 11:07
Official

Good day Johan,

Thank you for your post on Hello Peter. Please accept our apologies for the lapse in the service and the inconvenience caused to you as a result…

We are also terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.

Kindly note that the contract has been cancelled and a request to close the file with the attorney's was sent on the 2018-08-20, ref# ***.

Please note our teams are working on improving the service delivery going forward.

Kind regards,

Caylin Julius

MTN Complaints Management Team

MTN South Africa
MTN South Africa's reply28 Aug 2018, 11:08
Official

Good day Johan,

Thank you for your post on Hello Peter. Please accept our apologies for the lapse in the service and the inconvenience caused to you as a result…

We are also terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.

Kindly note that the contract has been cancelled and a request to close the file with the attorney's was sent on the 2018-08-20, ref# ***.

Please note our teams are working on improving the service delivery going forward.

Kind regards,

Caylin Julius

MTN Complaints Management Team

JS
Johan S's update04 Sept 2018, 10:48
Reviewer Update
Dear Caylin Julius, It's been 2 weeks and Mr. Van Zyl are yet to receive any correspondence from MTN regarding this matter? Your urgent response will be appreciated.