Item: MTN South Africa
Rating: 1
Author: ZIPHOZIHLE M

MTN South Africa's replyOfficial

25 Sept 2018, 11:33

Thank you for your post.

We sincere apologized for any inconvenience incurred.

We have sent the complaint to the ***** department to finalized the investigation. Your reference ***.

We will give you feedback once finalized.

Kind Regards,

Alice van der Merwe

Complaints Analyst

Best regards,

MTN South Africa's reply25 Sept 2018, 11:33

Official

Thank you for your post.

We sincere apologized for any inconvenience incurred.

We have sent the complaint to the ***** department to finalized the investigation. Your reference ***.

We will give you feedback once finalized.

Kind Regards,

Alice van der Merwe

Complaints Analyst

Best regards,

ZM

ZIPHOZIHLE M's updateReviewer Update

26 Sept 2018, 10:31

Hi Please could you urgently send me a confirmation letter in respect of the above matter. My email is: ***

ZM

ZIPHOZIHLE M's update26 Sept 2018, 10:31

Reviewer Update

Hi Please could you urgently send me a confirmation letter in respect of the above matter. My email is: ***

ZM

ZIPHOZIHLE M's updateReviewer Update

29 Sept 2018, 10:01

I am really tired of this company company people, I have been calling them single everyday to find out what is happening to that account if it is resolved or not. Some tell me it is resolve some tell me it is not resolve. Those who say it is resolve i asked them to give me a letter saying that the account was a ********** account and they keep on telling me to wait 2 to 24 hours, and then after 24 hours they tell me to wait 24 to 72 hours and then after 72 hours they tell me wait 3 to 7 days. I mean what kind of customer service is that and the funny thing is that i am a customer of these people since i had my first phone. trust me i am canceling any association with them. them claim to be a "bozza Network". They are clearly a bozza for ********* and **********.

ZM

ZIPHOZIHLE M's update29 Sept 2018, 10:01

Reviewer Update

I am really tired of this company company people, I have been calling them single everyday to find out what is happening to that account if it is resolved or not. Some tell me it is resolve some tell me it is not resolve. Those who say it is resolve i asked them to give me a letter saying that the account was a ********** account and they keep on telling me to wait 2 to 24 hours, and then after 24 hours they tell me to wait 24 to 72 hours and then after 72 hours they tell me wait 3 to 7 days. I mean what kind of customer service is that and the funny thing is that i am a customer of these people since i had my first phone. trust me i am canceling any association with them. them claim to be a "bozza Network". They are clearly a bozza for ********* and **********.

MTN South Africa's replyOfficial

05 Oct 2018, 11:45

Thank you for your patience for the complaint to be resolved.

The ***** department has closed the ***** case.

Journal credit has now been placed on the account to clear the balance owing.

Letter will;l be sent to you soon.

Kind Regards,

Alice van der Merwe

Best regards,

MTN South Africa's reply05 Oct 2018, 11:45

Official

Thank you for your patience for the complaint to be resolved.

The ***** department has closed the ***** case.

Journal credit has now been placed on the account to clear the balance owing.

Letter will;l be sent to you soon.

Kind Regards,

Alice van der Merwe

Best regards,

MTN South Africa's replyOfficial

05 Oct 2018, 12:01

Letter sent to your email address :***

Customer care Egain ***

Kind Regards,

Alice van der Merwe

Best regards,

MTN South Africa's reply05 Oct 2018, 12:01

Official

Letter sent to your email address :***

Customer care Egain ***

Kind Regards,

Alice van der Merwe

Best regards,

MTN ********** contract