MTN ********** cell phone contract

I have been following up with MTN on the ********** cell phone contract opened on 29 December 2020 to date (7 June 2021). I have received so many reference numbers and escalations on the matter to their ***** and Billing sections. I even personally went to MTN Head Office on 14 Avenue beginning of May 2021 in an attempt to resolve the matter as they keep on blocking my two contracts due to R19000 debt accumulated on the ********** account linked to one of my two billing accounts. I had to remove the debit order and now pay manually my authentic contracts on two billing accounts since February 2021 to avoid the hassle of reversing debits with my bank.

I have been assured numerous times the matter was investigated and confirmed to be a ***** but MTN since March 2021 keep on blocking my cell phone contracts on a billing account where this R19000 is located and been receiving text messages on the suspension of my contracts and handing over my account to the Credit Bureau. I had to join TransUnion and flag my Identity number with ***** Prevention SA in February 2021 to protect my identity and receive alerts on my credit report. ITC investigated the matter and closed it but indicated it will not guarantee the matter will not resurface. I'm concerned the non finalisation of the matter by MTN is going to affect my credit profile.

I'm so disappointed and disgusted with MTN processes on resolving this matter whilst the same matter involving ********** opening of two cell phone contracts with Cell C on my details in February 2021 was resolved within a month (i.e. April 2021).