JB
Jaco B
1 reviews | Active since Jan 2016
25 Jan 2016, 15:19
MTN ********** application
Some one did a ********** application on my name. On 27 of August 2015. I only realised it in November 2015. MTN deducted money from my account. I gave MTN a affidavit and documents they said is required. Waiting now almost 2 months for them to pay me back. Each time when I phone them they say it will be in my account tomorrow. Come tomorrow and nothing is paid.
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MTN South Africa's replyOfficial
25 Jan 2016, 16:22Hello Jacobotha89,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. We need to confirm your details so we can process a refund. We sent you an email requesting this information, please reply so we can resolve this matter.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. We need to confirm your details so we can process a refund. We sent you an email requesting this information, please reply so we can resolve this matter.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
MTN South Africa's reply25 Jan 2016, 16:22
Official
Hello Jacobotha89,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. We need to confirm your details so we can process a refund. We sent you an email requesting this information, please reply so we can resolve this matter.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. We need to confirm your details so we can process a refund. We sent you an email requesting this information, please reply so we can resolve this matter.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***