MTN ********** application
<p> ********** 346 is a fradulent number that was app**** for under my name. An affidavit was submitted to MTN at their request confirming this. ********** is my existing correct number which has now been disabled as they inform me that my account is outstanding because of monies owing on th efradulent number. I have called the call centre on numerous occassions only to get the standard answer that the investigation is still to be concluded and in the meantime the servive on my correct number has been disabled although the payments are up to date as it is being debited through my bank account. I am basically paying for a service an am not enjoying any benefits. I have sent a notification to ebven cancel this number but have yet to receive any response. Thoroughly disappointed with MTN and their customer service levels.</p>
Good day Unithan Basil Naidoo,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
May you kindly fax us your affidavit statement and a certified copy of your ID in order for the ***** department to investigate further on your account. Please fax the documents to ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Best regards,
Good day Unithan Basil Naidoo,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
May you kindly fax us your affidavit statement and a certified copy of your ID in order for the ***** department to investigate further on your account. Please fax the documents to ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly send us the certified copyof your ID and affidavit specifying that the number *** has been added without your knowledge will then log a query to ***** department for further investigation,kindly email the documents to ***
warm regards
mike
REQ:***
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly send us the certified copyof your ID and affidavit specifying that the number *** has been added without your knowledge will then log a query to ***** department for further investigation,kindly email the documents to ***
warm regards
mike
REQ:***
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly send us the certified copyof your ID and affidavit specifying that the number *** has been added without your knowledge will then log a query to ***** department for further investigation,kindly email the documents to ***
warm regards
mike
REQ:***
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly send us the certified copyof your ID and affidavit specifying that the number *** has been added without your knowledge will then log a query to ***** department for further investigation,kindly email the documents to ***
warm regards
mike
REQ:***
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly send us the certified copyof your ID and affidavit specifying that the number *** has been added without your knowledge will then log a query to ***** department for further investigation,kindly email the documents to ***
warm regards
mike
REQ:***
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly send us the certified copyof your ID and affidavit specifying that the number *** has been added without your knowledge will then log a query to ***** department for further investigation,kindly email the documents to ***
warm regards
mike
REQ:***
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly send us the certified copyof your ID and affidavit specifying that the number *** has been added without your knowledge will then log a query to ***** department for further investigation,kindly email the documents to ***
warm regards
mike
REQ:***
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly send us the certified copyof your ID and affidavit specifying that the number *** has been added without your knowledge will then log a query to ***** department for further investigation,kindly email the documents to ***
warm regards
mike
REQ:***
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly send us the certified copyof your ID and affidavit specifying that the number *** has been added without your knowledge will then log a query to ***** department for further investigation,kindly email the documents to ***
warm regards
mike
REQ:***
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly send us the certified copyof your ID and affidavit specifying that the number *** has been added without your knowledge will then log a query to ***** department for further investigation,kindly email the documents to ***
warm regards
mike
REQ:***
Best regards,
Requested documents was previously sent on 23/08 but I have resent to *** .I have attached it to the previous correspondence where even a reference number was provided - ref ***2
Requested documents was previously sent on 23/08 but I have resent to *** .I have attached it to the previous correspondence where even a reference number was provided - ref ***2
*** is coming up as undeliverable. Please could you supply a correct e-mail address
*** is coming up as undeliverable. Please could you supply a correct e-mail address