MTN ********** activity not resolved!!!

I have been trying to resolve a ***** case with MTN, however the issue has been in abeyance since February and is still not resolved. The Pavilion franchise staff have tried to assist, however the delays seem to be at higher levels, where the issue of the ***** perpetrated by the MTN employee against me needs to be resolved, I want my current contract cancelled and a new contract which I initially chose to be sorted out. I have liaised with the KZN Manager previously, however recently he doesn't even reply to my messages, take my calls or even return any of my calls. I have two other contracts with MTN and I cannot believe that this is how they treat their loyal customers. MTN is currently deducting R 899.00 from my bank account, and I am not even using the service. This is absolutely disgusting, and if this matter is not resolved soon, I am definitely going to lay a charge of ***** against MTN.