MTN ********** ACTIVITY AFTER EIGHT (8) MONTHS STILL UNRESOLVE

In relations to reference number: SR: *** concerning ***** done in my name. Worse part, I have been an MTN customer for more then 15 years now. This has been the first horrible experience I have had with them. It's been approximately eight (8) months that I have been communicating with MTN. Concerning a ********** transaction that a phone was taken in my name without my knowledge. Emails have been sent to customer care and CR ***** queries. But still today not reply or whatsoever from MTN have been done

Calls have been made to 135 numbers of MTN. Instead, I have been sent from one consultant to another. Been transferred to the legal department but can't get through or the call is disconnected

The service of MTN is very poor. The contract have been taken out **********ly in my name. At the same time MTN expects me (consumer) to pay for they own negligence.

Currently, my *** number has been disconnected by MTN. This will ruin my credit score even though it is MTN own faults. Tried to get hold of the recordings and the address from MTN. In order for me to open a case but I was told by a consultant that is not allowed. How can it not be allowed? When ********** activities are been done in my name. I won't pay R18 598.76 for a cellular phone which I did not take out and not using at all.

I will take legal actions against MTN once this matter is not resolved. I will not take out anymore contract from MTN. Because it is clear that our personal details are been misused by this company. For your further handling and response concerning Reference Number: SR: ***.

Regards Gracious Grootboom