AG
Annette G
1 reviews | Active since Dec 2015
21 Jun 2019, 16:18
MTN ********** activity
I post a review on Hello Peter on the 10th of June about MTN ********** activity. They started charging me last year for a contract I did not sign or accept. According to them I also have received a handset!! I am battling to get answers since April. Up till today I have not heard a word from MTN regarding my issue. Should I say more about their service?? I shall contact the Ombud from here on.
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MTN South Africa's replyOfficial
24 Jun 2019, 13:53Good day Annette
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. As per our telephonic conversation kindly note that a ********** upgrade was flagged under your account and reversed. It has now been escalated to our billing department for a Journal to be passed.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. As per our telephonic conversation kindly note that a ********** upgrade was flagged under your account and reversed. It has now been escalated to our billing department for a Journal to be passed.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,
MTN South Africa's reply24 Jun 2019, 13:53
Official
Good day Annette
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. As per our telephonic conversation kindly note that a ********** upgrade was flagged under your account and reversed. It has now been escalated to our billing department for a Journal to be passed.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. As per our telephonic conversation kindly note that a ********** upgrade was flagged under your account and reversed. It has now been escalated to our billing department for a Journal to be passed.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,