YF
Yolande F
1 reviews | Active since Nov 2018
12 Nov 2018, 21:55
MTN ********** activity
Reported ***** in my account almost three weeks later no one from MTN has contacted me with an update or reversed the charges!!! Now I am at risk of being suspended very dissatisfied!!!
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MTN South Africa's replyOfficial
13 Nov 2018, 07:13 Good day Yolande
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We will investigate the matter and provide feedback as soon as possible.
Warm regards,
Jessica John
Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We will investigate the matter and provide feedback as soon as possible.
Warm regards,
Jessica John
Complaints Management Team
Best regards,
MTN South Africa's reply13 Nov 2018, 07:13
Official
Good day Yolande
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We will investigate the matter and provide feedback as soon as possible.
Warm regards,
Jessica John
Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We will investigate the matter and provide feedback as soon as possible.
Warm regards,
Jessica John
Complaints Management Team
Best regards,