DG
Dylan G

1 reviews | Active since Oct 2010

20 Jan 2017, 12:35

MTN - ********** Activity

<p>MTN has been deducting R5,00 from my airtime for the last13 days. I called the ********** number but no one wants to admit that its MTN charging me for their marketing campaigns. I have several reference numbers and asked to send “STOP” messages to 47943,47940 and 30180.</p> <p>Today after many attempts with the customer care consultants I was given a number 30246 to send an SMS to cancel the service. I get a response, “ Thank you, you have been successfully removed from MTN’s marketing list.”</p> <p>How is it that MTN can de***** their customers knowingly? As a loyal MTN customer I am disappointed with the ********* behaviour and feel betrayed. I cannot wait to cancel my contract with MTN and use a network that it more ethical. My understanding is that MTN needs to raise funds to pay for their fines in parts of Africa, therefore their customers are targeted.</p> <p> </p> <p>I am very disappointed with MTN…</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply07 Feb 2017, 14:30
Official

Good day Dylan

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.

We would like to assure you that we are actively working to improve our service levels

Regards

Angela

REQ:***

Best regards,