MTN - ********** ACCOUNTS NO ASSISTANCE
I would hereby like to make note that MTN Service Provider has absolutely no service when it comes to handling ***** cases. I have tried for over a week now to get hold of someone in the ***** department on *** but the phone always just rings after being transferred and nobody can give me any other direct contact deteails. Have also tried numerous other methods of contact Facebook etc. to try get hold of someone but nothing.<br> <br> Basically what happened is when I was overseas last year October someone managed to open 5 ********** contracts under my name and totalled a bill of R82 806 within the first two months. I only noticed this after the first debit order tried to go off my bank account. I have gone to the police made an affidavit and submitted this with a copy of my ID to MTN in Menlyn Park Customer Service but it's been 10 days and no feedback whatsoever.<br> <br> I am in the process of applying for a bond and thanks to MTN's useless customer service I will not be able to get a bond since I need a letter from them stating the accounts were **********. I have never even lost my ID book or given my details to anyone so clearly there are some ******* working inside MTN.<br> <br> <br> <br>
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
As per our telephone conversation ***** query have been resolved and we awaiting for the credit of R 83,207.40 to be passed to account its expected to reflect on friday.
warm regards
mike
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
As per our telephone conversation ***** query have been resolved and we awaiting for the credit of R 83,207.40 to be passed to account its expected to reflect on friday.
warm regards
mike
REQ:***
