EV
Elanie V
1 reviews | Active since Feb 2016
02 Feb 2016, 22:26
MTN ********** accounts
Beginning of December R12000 was deducted from my MTN account, which according to them was ********** contracts opened under my current account. In Jan R24000 and Feb a further R27000 was deducted. Despite numerous visits(11hours spent in total) to MTN Tygervalley and ending my current contract, the problem was still not resolved. How on earth were these contracts opened? The service of the staff is shocking!!! Why do I need to go to all this trouble to rectify the incompatance of MTN?
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MTN South Africa's replyOfficial
03 Feb 2016, 15:07Hello Elanieviljoen,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that the account number added on this post belongs to someone else. Please contact our Customer Care on 083 1 808 (chargeable from a non-MTN line) or 808 (free from an MTN line) with your ID number or email ***. We will need you to email us an Affidavit and a Certified copy of your ID book so we start investigations.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that the account number added on this post belongs to someone else. Please contact our Customer Care on 083 1 808 (chargeable from a non-MTN line) or 808 (free from an MTN line) with your ID number or email ***. We will need you to email us an Affidavit and a Certified copy of your ID book so we start investigations.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
MTN South Africa's reply03 Feb 2016, 15:07
Official
Hello Elanieviljoen,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that the account number added on this post belongs to someone else. Please contact our Customer Care on 083 1 808 (chargeable from a non-MTN line) or 808 (free from an MTN line) with your ID number or email ***. We will need you to email us an Affidavit and a Certified copy of your ID book so we start investigations.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that the account number added on this post belongs to someone else. Please contact our Customer Care on 083 1 808 (chargeable from a non-MTN line) or 808 (free from an MTN line) with your ID number or email ***. We will need you to email us an Affidavit and a Certified copy of your ID book so we start investigations.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***