MTN ********** ACCOUNT & UNAUTHORIZED DEBIT

In May 2020 I discovered that MTN had authorized a ********** contract account to one of "their customers" using my details in November 2019. At the same time I realized that MTN had been milking my bank account from the month that the ********** account opened. I then immediately raised the issue with MTN to have the account closed. Several references received: ***; ***; ***.

I have demanded that MTN reimburse me every cent ****** from my bank account. Despite repeated emails, telephone calls, MTN has been and is continuing to drag its feet for some time, on returning what was taken from my account. It is Totally unacceptable that such a very small case should take 4 months to address, except if MTN is part of or beneficiary of the ****.

Four months down the line, MTN has not: 1. Sent formal communication on closure of the account 2. Not removed the account from my credit report 3. Has not returned money ****** from my bank account, despite promise made on 26 August to have money refunded with 2-7 days, which is not acceptable.

It is very irritating that we associate with service providers that have no regard for its customers. ANY ONE WITH SIMILAR EXPERIENCE?