MTN ********** Account Not Mine

Good day,

I have been trying to get resolution with MTN regarding a ********** account which was opened with MTN a few years ago, I had got an affidavit advising MTN that this was not my account. At that time they advised that it was resolved, which was in October 2012. In 2014 when I app**** for a contract at the Cavendish Glen Branch, Kempton Park, this issue came up again and I resent through all my documentation and they advised it was resolved and was granted a contract in October 2014, I had an account with MTN since October 2014-November 2018, I did not choose to renew the contract. On Black Friday last year, I went to the Cavendish Glen store and app**** for the 20gb promo, R 199.00. Samuel at the store advised that there was an account “which was the ********** account” which I advised that in 2014 this issue was sorted, I re-sent him the documentation and he said he will forward to legal, up to now no response from his side. I then contacted MTN again, and one response received last week was the ***** account has been taken off my name. I app**** online for the 5gb contract for R 199.00, and received a call from the call centre asking for my personal details to approve application and then she says, she sees the application was denied because of the ********** account. I am not receiving any resolution from MTN, I had account with them for the pass 4 years and had debit orders going off my bank account, but when I chose not to renew my contract and apply for the Black Friday promo when it was available they now have there issue again about the ********** account that was resolved in 2012 and then again in 2014. There is no proper feedback from MTN, I have been struggling since November 2018.