MTN ********** ACCOUNT!!

I got debited by MTN SP (Ba***) on 25.11.2020. On 07.12.2020 I enquired about debit at MTN Southgate, I was told to go to police station for affidavit and report matter at Dainfern Square where incident took place to close the account. Submitted affidavit and ID to MTN Dainfern Square was given reference *** and advised to block debit with my bank. Received a call from *** to tell me account will be automatically closed after 7 days. MTN SP then debits me again on 28.12.2020. I called 135 and speak to Ntswaki who informs me the account is with retentions department and gives me the reference ***. Called MTN retentions dept on 30.12.2020 – kept on hold no response. Try Twitter – no assistance received from users “NN”, “N_M” and "MM". Called retentions again on 04.01.2021 and spoke to a rude Mr Solomons who informed me that the account has been closed on the retentions side and I need to speak to someone in collections to close the account fully and transfers me to an agent, after being on hold for 2+ hours the call is cut. I did not follow up after this as I reckoned I would not be debited since Mr Solomons informed me account is closed, I logged a ticket online and have not received a call to date. 3rd debit 25.01.2021 - called MTN same day and spoke to Sphiwe who advised me to send an email so the matter can be escalated. Called MTN again on 03.02.2021 received ref ***. Can someone close this ********** account please!!!!