Mtn ********** account

I'm very disturbed that I've never had any business with MTN to find that this company ***** with customers or the public personal details.During the month of May 2022 mtn debited me of R246,44 for a so call cellphone contract and router. To my amazement and frustration I reversed the amount with my bank and immediately went to do inquiries st MTN store in Norwood mall.The lady who assisted me said systems are down and gave me an email to lodge my complain *** no response at all. I Called mtn call center no one takes calls.I eventually went back to the mtn store at Norwood mall then the lady showed me on the system an account was open with my identification particulars on with an **** email and cell phone number. I ask the lady to show me signature of contract she mentioned she cannot help me without any reason. I then layer a complaint at mtn complaints department due to incompetence of service I got at the mtn store. The gentleman Mike at complaints management department requested an affidavit and certification of my identification due to a 2nd debit order that went off my account in June of R492,89.He promised that the case will be investigated and get a response asap up until yesterday debit order of R793.32 went off again. I am frustrated and disgusted that a huge company I've never dealt with in my life can allow ***** and poor service to such a serious offense. IF There's anyone that can assist me please contact me at *** my name is Kevin and I will highly appreciate it and thank you in advance.