MTN ********** account

A ********** account has been opened against my name sometimes last year in October. every month they have been deducted money from my account and i have been reversing it up until i called MTN and they advised me to write and send an affidavit to them. i did send an affidavit to a customer care officer with email: ********** I kept following the case and they told me they will give me a feedback after 21 days with the ticket number: 1- ********** 1786.

After several months trying and same feedback i called them yesterday and spoke to a consultant that advised me that the case has been solved and if i need a letter i must visit a MTN shop and they will draft me one, since i have been listed on itc and the banks keep on declining my home loan. I went to MTN shop and they advised that they wont write me a letter and that the customer care officer who directed me to the shop advised me wrong. I called them again and told the MTN customer care that at the shop they wont write me a letter. they finally told me that they have escalated the case and they cant write me a letter.

Today the 18th september 2018 i called another MTN customer care officer told me the same and advised me to call after 72 hours.

I am frustrated at the moment because without the letter i cannot prove to the banks that the case have been solved.....please if you are reading this help me get that letter.