MTN ********** Account!

Good day,

I do not understand how I am even reviewing MTN at all as I have never been a client UNTIL I got call that I am in arrears with them and now on the ITC it shows that I am a blacklisted.

Apparently I took out two sim cards, on contract with a devise through a third party company in which they are unable to provide further details of, such as company contact number etc. which I am unaware off!

This is ********** activity and with this I am unable to go on with my life!!!!

I have sent all required documents as requested on the 18th June and was told it will be resolved in 18 working days, its been 21 days, and I am told to wait an additional 28 days.

I have supposedly spoken to two managers. Veshain Vasram and Nerisha. Three call center agents being Awonke Nqolosi , Nontobeko Phungula and Khanyisile with no assistance. They mentioned they escalated the incident only to find out after the 21 days of waiting for feedback escalating the incident only means adding notes to the query.

The reference number is: 267 664 774

I AM FRUSTRATED AND DISTURBED!!!!! I NEED THIS RESOLVED ASAP

Thanks Thandeka Nene **********