CC
Chaneen C
1 reviews | Active since Jul 2019
11 Jul 2019, 08:36
MTN **********
Clearly a company that allows ********** transactions to run wild as they will allow you to open accounts by them with no proof of address. I keep receiving statements for one MR MINNIE VAN HEERDEN which clearly does not now nor has ever lived in my house. MTN call centre couldn't give a sh*t as they say I must phone the person and tell them to change the address and it is not their problem. I have tried that and the person's phone is NEVER switched on. Well done MTN on being ********** AND useless.
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
12 Jul 2019, 09:52Good day Chaneen
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephonic conversation, a change has been made on the delivery method of the clients statements. You should not be receiving the clients statements via your billing address.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsJessica Complaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephonic conversation, a change has been made on the delivery method of the clients statements. You should not be receiving the clients statements via your billing address.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsJessica Complaints Management team
Best regards,
MTN South Africa's reply12 Jul 2019, 09:52
Official
Good day Chaneen
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephonic conversation, a change has been made on the delivery method of the clients statements. You should not be receiving the clients statements via your billing address.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsJessica Complaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephonic conversation, a change has been made on the delivery method of the clients statements. You should not be receiving the clients statements via your billing address.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsJessica Complaints Management team
Best regards,
CC
Chaneen C's updateReviewer Update
12 Jul 2019, 16:24I would like to thank a certain lady named Jessica, from the Complaints Management team, she has swiftly and promptly dealt with my problem.
CC
Chaneen C's update12 Jul 2019, 16:24
Reviewer Update
I would like to thank a certain lady named Jessica, from the Complaints Management team, she has swiftly and promptly dealt with my problem.