Mtn *****ulant upgrade
<p>Before autopage was taken over by mtn my contract was stoped. mtn just took over the contract. after numerous calls email affidavis nobody can still assist me with this problem. the debid order still runs every month i did not sign anything nor did i even get a handset for this contract. i can no longer speak to callcentre people that makes promises that it will be seen to. its been a year now. </p>
Good afternoon Maria
Thank you for your post,
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The query has been escalated to the billing team have your account reconciled and for the necessary credit to be passed on your account. The credit will be processed and should reflect by COB tomorrow. I have also requested for the number *** to be cancelled and moved to prepaid.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Good afternoon Maria
Thank you for your post,
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The query has been escalated to the billing team have your account reconciled and for the necessary credit to be passed on your account. The credit will be processed and should reflect by COB tomorrow. I have also requested for the number *** to be cancelled and moved to prepaid.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***