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mandisa M

1 reviews | Active since Mar 2015

22 Jul 2019, 14:54

MTN **********

I am still waiting for feedback from my email i sent on the 19th of February regarding the ********** account opened in my name. To date no one has responded to the email I have sent and no one has answered. Can I please have a way forward as I need this sorted as in yesterday!!!!!!!!!!!

0
Replies (7)
MTN South Africa
MTN South Africa's reply23 Jul 2019, 08:48
Official
Good Morning Mandisa

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

Please note that we are investigating the issue and feedback will be provided as soon as possible. 

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Warm RegardsJessica Complaints Management team 

Best regards,

MTN South Africa
MTN South Africa's reply23 Jul 2019, 14:05
Official
Good day Mandisa

I tried calling you on *** unfortunately there was no answer. 

Please be advised that I have escalated your query to the ***** department and will provide feedback as soon as possible. 
 Warm RegardsJessica Complaints Management team 

Best regards,

mM
mandisa M's update26 Jul 2019, 17:44
Reviewer Update
I had a couple of miss calls but when I return the calls the number is engaged.
MTN South Africa
MTN South Africa's reply29 Jul 2019, 14:44
Official
Hi Mandisa 

As per our telephonic conversation, please send your documents to ***
 Warm RegardsJessica Complaints Management team 

Best regards,

mM
mandisa M's update29 Jul 2019, 16:14
Reviewer Update
I have sent the email.
mM
mandisa M's update06 Aug 2019, 17:33
Reviewer Update
Hello Jessica,

I am still waiting for feedback regarding my complaint.
mM
mandisa M's update30 Dec 2019, 14:07
Reviewer Update

06 Aug 2019, 17:33


Hello Jessica,

I am still waiting for feedback regarding my complaint.