MTN **********

My 7 year old daugther has a tablet and uses a number I got from MTN shop late last year and as you know they recyle numbers we have recieved alot of calls from foreigners asking for Craig and saying they coming for their money Craig must pay and asking for a job and i had to load whats app on her tablet to stop this Craig person from using her number on whats app and block the foreigners from send messages and from using her number but we just ignored all and kept on blocking their numbers ecause we know someone owned the number before i load airtime for my daugther on 6th April and recieved a message that XtraTime has been paid back they took sum of her airtime when i called customer service 136 several times and u cannot get put through to a consultant just keeps giving options press this ect. As i have a contact with MTN i called from that line and was told they cannot help me as i must call prepaid department i advised them i cannot get through to a consultant and they told me would put me through to prepaid dept. waited for about 39 minutes and no one ever answered the call just on hold i called contract deparment again and had to beg and ee to speak to a supervisor finally spoke to a supervisor Sindisiwe who promised that will put me through to prepaid for someone to help me i was on hold again for about 20 minutes was still not helped i called prepaid from 2 phones finally got through to a consultant they kept on saying they do not know what happened to my airtime and do not keep records for longer than 3 weeks after much delibaration they gave me a code to find out what happened with regards to airtime and airtime was borrowed on my daugthers number and sent to another number at 1:30 on the 21st March bearing in mind she was in school and her parents were at work and her tablet was off at home the airtime was loaded on ********** 713 persons name is Noradio foreign national we do not know the person or this number after arguing and been given so many numbers to call and been pushed from around as we had to convince them that this was ***** because my child neither do i know how to do Xtratime they finally opened up a ***** investigation assisted by Thabani Sithome with reference SMG/ ********** 7840 its seems the same number is been used by someone else at the same time how is that possible no one knows and they were surpose to give me feedback in 48 hours to date i have not received a call from them, i went to the store and they said they cannot help even if someone doing ***** there is nothing they can do my daugthers number recieved messages on the 7th and 9th that caller tunez has been renewed 50c a week and my daugther was in school and tablet at home in a locked house im at work no one else has access to her tablet i have been paying for caller tunes all along previously i just deleted the message so i am paying for what someone else is using and MTN cannot help they do not know how this can happen and if you call my daugther number no tune plays it just rings when you speak to their consultants they respond as if you dumb and you do not know what you talking about the one agent was even raising his voice at me i an angry tired fustrated so mtn supports ***** and ********* they do not care as long as they making money any which way you do not care for your customers or protect them you do not want to help or even care enough to help them all they say is just get another number thats how they solve this problem push it under the carpet and forget about it why dont i have the right to use what number i want i have this number for more than 6 months now all of a sudden this is happening or is it internal ***** thats why you covering this up the person would have had to get some info of sim in order to do this very very bad service and **********