1 reviews | Active since Feb 2018
MTN **********
Last year 2017 November, Mtn statrted debiting my account for aR1200 wherelse i have a contract with them of R640 only, i called them and they told me my account of my other cellphone i did not upgrade myself has been upgraded by someone on my behalf. I then told them thats ***** because i have not upgraded that phone in question, they told me to go report the case at the SAPS and i did, sent them the documents as well. I then made follow ups on that case, but at MTN they will tel me my case is still OPEN and there is no feedback, December they debited R1600 i reversed it at the bank. January again they debited R2600 now, I reversed it again. I made thousands of phone calls to and from the branches but no one has helped me with this case. Even today it is still open, and now the very same MTN is sending me texts to say i owe them R2600 if i dont pay they will suspend my line in 2days time. I trully dont know what to do now with them.
Please Peter help, this thing is a stumbling block now on my offer to purchase a house because it appears that i have such credit with MTN and im in arrears of the Account i dont know.
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that the request was sent to the ***** department to investigate on the 2-2-2018 as reference ***, ***** can take up to 15 working days to resolve the request.
If you receive a call regarding the balance please notify them of the investigation taken place with MTN.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that the request was sent to the ***** department to investigate on the 2-2-2018 as reference ***, ***** can take up to 15 working days to resolve the request.
If you receive a call regarding the balance please notify them of the investigation taken place with MTN.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
