1 reviews | Active since Feb 2014
MTN **********
<p>This is my third report to Hello Peter complaining about the same problem and I never got a reply from MTN I bought a galaxy tab for my son last year October from MTN the contract included a 500mb data bundle no airtime or anything else, then all of a sudden I received a sms saying I owe over R2000 not even a statement or letter nothing just an sms I queried it more than a thousand times phoned & emailed no feedback I never signed a contract everything was verbally over the phone nobody can give me copies of the conversation between me and the consultant the month after that I received another account saying I owe 4000 after the tab wasn't even used because of the previous month's account queries so were does MTN get these amounts and who authorise them to put airtime on my phone when only 500mb data was requested and agreed upon today I received a call from a rude lady working for some debt collecting department telling me that my account was handed over to them and I need to pay R8000 ? and still they cant even give me a statement the tab was used for one month and suspended after I didn't want to pay the amount I'm debating about and all of a sudden the account is R8000 this is the most ridiculous thing I ever heard and see in my life this is *****.</p>
Good Day Maggie,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we did not add airtime on your account. You are allocated with 500mb every month however you are using more than 500mb and the additional volume of data over the allocated data gets billed to the account. These Internet charges are labelled Package Switched Data Calls on the statement.
In order to avoid being able to exceed your allocation, your package has a Usage Limit feature that is used as a capping tool on the account. This limit can be set to any amount of your choice depending on your budget and needs.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
Good Day Maggie,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we did not add airtime on your account. You are allocated with 500mb every month however you are using more than 500mb and the additional volume of data over the allocated data gets billed to the account. These Internet charges are labelled Package Switched Data Calls on the statement.
In order to avoid being able to exceed your allocation, your package has a Usage Limit feature that is used as a capping tool on the account. This limit can be set to any amount of your choice depending on your budget and needs.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
