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Siyabulela V

1 reviews | Active since Sept 2017

24 Oct 2021, 11:09

MTN **********

MTN South Africa are ******* to be it simple.

I have honored my contract and proceeded to cancel once term had elapsed but they are unwilling to release my number to prepaid. I am trying to complete a sim swap but it tells me i can't due to price plan. I have been using another MTN contract sim card in my p30 lite but i can't make calls, I can make calls with the sim on other phones. This issue has been brought forward to MTN but their unequipped agebts cant assist. I have recordings that the contract has been canceled but it seems i am still being debited.

The issue i have is i can't sim swap number *** and i can't use *** to make calls.

I am not donating money here i am paying for **** service that i need resolved.

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Siyabulela V's update24 Oct 2021, 11:39
Reviewer Update
I just called MTN. They say they can see a requeat for cancelation done way in advance but the cancelation/retentions department did not move the cancelation forward. The customer service department can't assist and refer the customer to resolve their own issue. They let me know i will be liable for the debit order. I am disappointed and will reverse the debit order due to MTN negligence then sue them for the impact this will have on my credit record. I will continue the smear campaign on MTN daily till my issue is resolved. *** will be the number i can be contacted on since i can't complete the sim swap.