MTN - *****lent Account

On 5 January 2018, I was contacted by MTN regarding the payment of an account that I was not aware of that had been opened in my name. I was informed that I need to submit an affidavit to the effect that the account was opened **********ly, with a certified copy of my ID. I submitted the documentation on 9 January 2018. I was informed that the investigation would take six to eight weeks to investigate.

It is now 10 April 2018, more than THREE months later, and I receive an sms from MTN indicating they would like to assist me in settling the account. In the meantime, this account is impacting my credit record while MTN completes their "investigations". To top it up, I contacted their contact centre and I am informed that I will need to call back as their systems are offline.

I find this unprofessional and it is negatively impacting me as an individual.

I would appreciate any advice on how I can resolve this matter. Is there another formal platform I can raise my complaint to?